D&M Creative Limited Last updated: 7 July 2026
D&M Creative Limited (“D&M Creative”, “we”, “us” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share and safeguard your personal information when you visit our website at www.dandmcreative.com (the “Site”), contact us, or use our design, marketing and web development services.
We are the “data controller” of the personal information we hold about you. This means we are responsible for deciding how and why your personal information is used, and for keeping it safe.
This policy is written to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
Please read this policy carefully to understand our practices regarding your personal information. By using our Site or providing us with your information, you acknowledge the practices described here.
D&M Creative Limited 1 Vantage Court, Riverside Business Park, Riverside Way Barrowford, Lancashire BB9 6BP United Kingdom
Telephone: 01282 685370 Email: info@dandmcreative.com
If you have any questions about this policy or how we handle your data, please contact us using the details above.
We may collect and process the following categories of personal information:
Information you give us directly. When you complete an enquiry or contact form, email us, call us, apply for a role, or otherwise correspond with us, we may collect your name, email address, telephone number, company name, and the content of your message or enquiry.
Information we collect automatically. When you visit our Site, we may automatically collect technical information such as your IP address, browser type and version, device information, operating system, referring website, the pages you view, and how you interact with our Site. This is collected through cookies and similar technologies (see Section 8).
Information from third parties. We may receive information about you from analytics and advertising providers (such as Google and Meta) and from publicly available sources or social media platforms where you interact with us.
We do not intentionally collect any “special category” data (such as information about health, race, religion or political opinions) through our Site.
Under UK data protection law, we must have a lawful basis for processing your personal information. We rely on the following bases:
To respond to your enquiries and provide our services. Where you contact us or engage us for work, we process your information to respond, provide quotes, deliver our services and manage our relationship with you. Legal basis: performance of a contract, or our legitimate interests in responding to enquiries.
To send you marketing communications. Where you have opted in, we may send you business improvement advice, updates and offers. Legal basis: your consent (which you can withdraw at any time) or, where permitted, our legitimate interests. You can unsubscribe at any time (see Section 7).
To operate, improve and secure our Site. We analyse how our Site is used to improve performance, content and user experience. Legal basis: your consent for non-essential cookies, and our legitimate interests in running and improving our business.
To comply with legal obligations. We may process information to meet our legal, accounting and regulatory requirements. Legal basis: compliance with a legal obligation.
For recruitment. If you apply for a role or express interest in careers, we process your details to consider your application. Legal basis: our legitimate interests and steps taken at your request prior to entering a contract.
Where we rely on legitimate interests, these include operating and promoting our business, responding to enquiries, understanding how our Site is used, keeping our systems secure, and developing our services. We only rely on legitimate interests where we have considered that they are not overridden by your rights and interests. You can object to this processing at any time (see Section 11).
We do not sell your personal information. We may share it with:
Service providers and processors who help us run our business, such as website hosting, email, CRM, cloud storage and IT support providers, who process data on our behalf under contract.
Analytics and advertising partners such as Google (Google Analytics, Google Ads) and Meta (Facebook/Instagram), which help us measure and improve our marketing. These providers may set their own cookies and process data under their own privacy policies.
Professional advisers, such as accountants, lawyers and insurers, where necessary.
Authorities and regulators, where we are required to do so by law, or to protect our rights, property or safety.
Business transfers. If our business is sold, merged or reorganised, your information may be transferred as part of that transaction.
If you have opted in to receive marketing from us, we may contact you by email with advice, updates and offers relevant to your business. You can opt out at any time by clicking the “unsubscribe” link in any marketing email, or by emailing us at info@dandmcreative.com. Opting out of marketing will not affect any service-related communications we need to send you.
Our Site uses cookies and similar technologies to function properly, to remember your preferences, and to understand how the Site is used.
Essential cookies are necessary for the Site to work and cannot be switched off in our systems.
Analytics cookies (for example, Google Analytics) help us understand how visitors use the Site so we can improve it.
Advertising and marketing cookies (for example, from Google or Meta) may be used to measure the effectiveness of our campaigns and to show relevant advertising.
Non-essential cookies are only set where you have given consent. You can manage or withdraw your consent at any time through your browser settings. Blocking some cookies may affect how the Site works.
Some of our service providers (including Google and Meta) may process data outside the UK, including in the United States. Where personal information is transferred outside the UK, we take steps to ensure it is protected by an appropriate safeguard recognised under UK data protection law, such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or an approved adequacy decision.
We keep your personal information only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting or reporting requirements.
Enquiry and contact information: retained for as long as needed to respond and for a reasonable period afterwards.
Client records: retained for the duration of our relationship and for up to 6 years afterwards to meet legal and tax obligations.
Marketing data: retained until you unsubscribe or ask us to delete it.
When your information is no longer needed, we will securely delete or anonymise it.
Under UK data protection law, you have the following rights:
To exercise any of these rights, please contact us at info@dandmcreative.com. We will respond within one month. There is normally no charge, though we may charge a reasonable fee or refuse a request that is manifestly unfounded or excessive.
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Our Site may contain links to third-party websites and social media platforms (including Facebook, LinkedIn, Instagram, Vimeo and WhatsApp). This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to read their privacy policies.
Our Site and services are not directed at children, and we do not knowingly collect personal information from children under the age of 16. If you believe we have collected information from a child, please contact us so we can delete it.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.
If you have any questions, concerns or requests regarding this policy or your personal information, please contact us:
D&M Creative Limited 1 Vantage Court, Riverside Business Park, Riverside Way, Barrowford, Lancashire BB9 6BP Email: info@dandmcreative.com Telephone: 01282 685370
You also have the right to lodge a complaint with the UK’s data protection regulator, the Information Commissioner’s Office (ICO), although we would appreciate the chance to address your concerns first:
Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Helpline: 0303 123 1113 Website: ico.org.uk