1. D&M Creative Ltd Data Protection Policy statement
1.1 Everyone has rights with regard to how their personal information is handled. During the course of our activities we will collect, store and process personal information about our staff, and we recognise the need to treat it in an appropriate and lawful manner.
1.2 The types of information that we may be required to handle include details of current, past and prospective employees, suppliers, customers, others that we communicate with as well as data supplied to us by clients. The information, which may be held on paper or on a computer or other media, is subject to certain legal safeguards specified in the Data Protection Act 1998 (the Act) and other regulations. The Act imposes restrictions on how we may use that information.
1.3 This policy does not form part of any employee’s contract of employment and it may be amended at any time. Any breach of this policy will be taken seriously and may result in disciplinary action.
2. Status of the policy
2.1 This policy sets out our rules on data protection and the legal conditions that must be satisfied in relation to the obtaining, handling, processing, storage, transportation and destruction of personal information.
2.2 The Data Protection Compliance Manager is responsible for ensuring compliance with the Act and with this policy. The Data Protection Compliance Manager for D&M Creative Ltd is Gary Baldwin.
2.3 If you consider that the policy has not been followed in respect of personal data about yourself or others you should raise the matter with your line manager or the Data Protection Compliance Manager.
3. Definition of data protection terms
3.1 Data is information that is stored electronically, on a computer, or in certain paper-based filing systems.
3.2 Data subjects for the purpose of this policy include all living individuals about whom we hold personal data. A data subject need not be a UK national or resident. All data subjects have legal rights in relation to their personal data.
3.3 Personal data means data relating to a living individual who can be identified from that data (or from that data and other information in our possession). Personal data can be factual (such as a name, address or date of birth) or it can be an opinion (such as a performance appraisal).
3.4 Data controllers are the people who, or organisations which, determine the purposes for which, and the manner in which, any personal data is processed. They have a responsibility to establish practices and policies in line with the Act. We are the data controller of all personal data used in our business.
3.5 Data users include employees whose work involves using personal data. Data users have a duty to protect the information they handle by following our data protection and security policies at all times.
3.6 Data processors include any person who processes personal data on behalf of a data controller. Employees of data controllers are excluded from this definition but it could include suppliers that handle personal data on our behalf.
3.7 Processing is any activity that involves use of the data. It includes obtaining, recording or holding the data, or carrying out any operation or set of operations on the data including organising, amending, retrieving, using, disclosing, erasing or destroying it. Processing also includes transferring personal data to third parties.
3.8 Sensitive personal data includes information about a person’s racial or ethnic origin, political opinions, religious or similar beliefs, trade union membership, physical or mental health or condition or sexual life, or about the commission of, or proceedings for, any offence committed or alleged to have been committed by that person, the disposal of such proceedings or the sentence of any court in such proceedings. Sensitive personal data can only be processed under strict conditions, and will usually require the express consent of the person concerned.
4. Data protection principles
Anyone processing personal data must comply with the eight enforceable principles of good practice. These provide that personal data must be:
(a) Processed fairly and lawfully.
(b) Processed for limited purposes and in an appropriate way.
(c) Adequate, relevant and not excessive for the purpose.
(e) Not kept longer than necessary for the purpose.
(f) Processed in line with data subjects’ rights.
(h) Not transferred to people or organisations situated in countries without adequate protection.
5. Fair and lawful processing
5.1 The Act is intended not to prevent the processing of personal data, but to ensure that it is done fairly and without adversely affecting the rights of the data subject. The data subject must be told who the data controller is (in this case D&M Creative), who the data controller’s representative is (in this case the Data Protection Compliance Manager), the purpose for which the data is to be processed by us, and the identities of anyone to whom the data may be disclosed or transferred.
5.2 For personal data to be processed lawfully, certain conditions have to be met. These may include, among other things, requirements that the data subject has consented to the processing, or that the processing is necessary for the legitimate interest of the data controller or the party to whom the data is disclosed. When sensitive personal data is being processed, more than one condition must be met. In most cases the data subject’s explicit consent to the processing of such data will be required.
6. Processing for limited purposes
Personal data may only be processed for the specific purposes notified to the data subject when the data was first collected or for any other purposes specifically permitted by the Act. This means that personal data must not be collected for one purpose and then used for another. If it becomes necessary to change the purpose for which the data is processed, the data subject must be informed of the new purpose before any processing occurs.
7. Adequate, relevant and non-excessive processing
Personal data should only be collected to the extent that it is required for the specific purpose notified to the data subject. Any data that is not necessary for that purpose should not be collected in the first place.
8. Accurate data
Personal data must be accurate and kept up to date. Information that is incorrect or misleading is not accurate and steps should therefore be taken to check the accuracy of any personal data at the point of collection and at regular intervals afterwards. Inaccurate or out-of-date data should be destroyed.
9. Timely processing
Personal data should not be kept longer than is necessary for the purpose. This means that data should be destroyed or erased from our systems when it is no longer required.
10. Processing in line with data subject’s rights
Data must be processed in line with data subjects’ rights. Data subjects have a right to:
(a) Request access to any data held about them by a data controller.
(b) Prevent the processing of their data for direct-marketing purposes.
(c) Ask to have inaccurate data amended.
(d) Prevent processing that is likely to cause damage or distress to themselves or anyone else.
11. Data security
11.1 We must ensure that appropriate security measures are taken against unlawful or unauthorised processing of personal data, and against the accidental loss of, or damage to, personal data.
11.2 The Act requires us to put in place procedures and technologies to maintain the security of all personal data from the point of collection to the point of destruction. Personal data may only be transferred to a third-party data processor if he agrees to comply with those procedures and policies, or if he puts in place adequate measures himself.
11.3 Maintaining data security means guaranteeing the confidentiality, integrity and availability of the personal data, defined as follows:
(a) Confidentiality means that only people who are authorised to use the data can access it.
(b) Integrity means that personal data should be accurate and suitable for the purpose for which it is processed. When we process data for clients we only keep the relevant details needed for the marketing purpose of the data.
(c) Availability means that authorised users should be able to access the data if they need it for authorised purposes. Personal data should therefore be stored on our central computer system instead of individual PCs.
11.4 Security procedures include:
(a) Entry controls. Any stranger seen in entry-controlled areas should be reported.
(b) Secure lockable desks and cupboards. Desks and cupboards should be kept locked if they hold confidential information of any kind. (Personal information is always considered confidential.)
(c) Methods of disposal. Paper documents should be shredded. Floppy disks and CD-ROMs should be physically destroyed when they are no longer required.
(d) Equipment. Data users should ensure that individual monitors do not show confidential information to passers-by and that they log off from their PC when it is left unattended.
(e) The servers the data is stored on are protected by encryption protocols, secure passwords and firewalls.
(f) Offsite backups of all data are taken daily and stored for at least 30 days.
12. Dealing with subject access requests
A formal request from a data subject for information that we hold about them can be made in writing (details below). Any member of staff who receives a written request should forward it to [their line manager OR the Data Protection Compliance Manager] immediately.
13. Providing information over the telephone
Any member of staff dealing with telephone enquiries should be careful about disclosing any personal information held by us. In particular they should:
(a) Check the caller’s identity to make sure that information is only given to a person who is entitled to it.
(b) Suggest that the caller put their request in writing if they are not sure about the caller’s identity and where their identity cannot be checked.
(c) Refer to [their line manager OR the Data Protection Compliance Manager] for assistance in difficult situations. No-one should be bullied into disclosing personal information.
14. Monitoring and review of the policy
14.1 This policy is reviewed annually by our board of directors. Recommendations for any amendments are reported to the board.
14.2 We will continue to review the effectiveness of this policy to ensure it is achieving its stated objectives.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may choose to restrict the collection or use of your personal information in the following ways:
- You may request details of personal information which we hold about you under GDPR. If you would like a copy of the information held on you please write to D&M Creative, Suite 209, Business First, Burnley BB12 6HH.
- If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive.
Cookies can be categorised into two different types:
1. Session cookies, which are temporary cookies that remain in the cookie file of your computer until you close your browser (at which point they are deleted).
2. Persistent or stored cookies that remain on the cookie file of your computer for a defined period of time.
The cookies we use
The cookies we use on our website are either ‘Essential’ or ‘Performance’ Cookies:
- Essential cookies enable you to move around the website and access its feature, such as accessing secure areas of a website or displaying personalised content
- Performance cookies allow us to count the number of visitors to our website and to see how visitors move around the website when they are using it. All counting and tracking is completely anonymous and movements and activity are not traced back to an individual user. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
We also use Google Analytics to collect information about your online activity on the website, such as the web pages you visit, the links you click, and the searches you conduct on the website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited. For more information about the information gathered using Google Analytics please visit http://www.google.com/intl/en/analytics/privacyoverview.html
For further details of the cookies we use on our websites, please see the tables below.
Cookies cannot look into your computer and obtain information about you or your family or read any material kept on your hard drive and, unless you have logged onto an authenticated page, cookies cannot be used to identify who you are.
Cookies cannot be used by anyone else who has access to the computer to find out anything about you, other than the fact that someone using the computer has visited a certain website. Cookies do not in any way compromise the security of your computer.
Cookies will not be used to contact you for marketing purposes.
Cookies may be used to record details of pages that have been visited on this website, however, these are anonymous statistics and we do not track you as an individual user. This is to provide us with generic usage statistics to allow the company to improve this website and to provide you with information that may interest you.
You can find more information about the individual cookies we use on each of our websites and the purposes for which we use them in the tables below:
Cookies used on this site:
|Cookie||Purpose||Data held||Type of cookie||Notes||Categorisation|
|__utma||Google Analytics||Unique site visitor id||Persistent||D&M uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets an anonymous analytics cookie that we use to evaluate your use of the website, help us improve how our website works and understand what content interests our users. These cookies don’t collect any information that could identify you – all the information collected is anonymous.||Performance|
|__utmb||Google Analytics||Session tracking id||Persistent||Performance|
|__utmc||Google Analytics||Session tracking id||Session||Performance|
|__utmz||Google Analytics||Referral information||Persistent||Performance|
|Records whether cookies are accepted or rejected.||Accepted/Rejected flag||Persistent||Required to ensure the question about cookies is suppressed once the user accepts cookies for the site.||Essential|
How can you control the cookies we use?
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. You can usually activate these settings by clicking on the ‘Help’ menu in your browser. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
Email Campaign Data Subject Information.
D&M Creative sometimes market directly to attract new business, we use a third party to obtain legitimate data on prospective clients who may be interested in what we offer.
D&M Creative Ltd is the data controller for this data. D&M Creative Ltd is a company registered in England and Wales, Reg No. 04346336.
The Registered Office of D&M Creative Ltd is: Suite 209, Business First, Empire Way, Liverpool Road, Burnley, Lancashire, BB12 6HH. You can contact D&M Creative Ltd by telephone on 01282685370. The website of D&M Creative Ltd is www.dandmcreative.com.
The data protection officer is contactable by email at email@example.com or by post or telephone at the details shown above.
D&M Creative Ltd will keep the data about you for as long as it is believed to be accurate and up to date.
The categories of personal data are your name, job title, work email address, company name, work address and work telephone number. You may object to your data being used by us at any time.
We use your data on the legal basis of legitimate interest to create a commercial benefit by promoting MARKETING & GRAPHIC DESIGN AGENCY to you by direct marketing. We believe these communications should have a relevance for you in your professional capacity.
You have the right to rectify inaccuracies in the data, to request restriction of processing, to object to processing, to request an electronic copy of the data we hold about you (which we will supply in CSV form) to enable portability, and to request erasure.
You have the right to lodge a complaint with the supervisory authority who is the Information Commissioner’s Office (www.ico.org.uk).
The data we hold about you came from Corpdata Limited. Corpdata Limited are keen to ensure your communication preferences are respected. Corpdata Limited Registered Office is: Corpdata House, 6 Den Crescent, Teignmouth, Devon, TQ14 8BQ. You can contact Corpdata by telephone on 01626 777400, by fax on 01626 777500 or by email on firstname.lastname@example.org. The Corpdata website is www.corpdata.co.uk.
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